If air is coming through the valve area, a simple tightening is all that is necessary. Using the valve wrench that was included with your pack, gently tighten the valve by turning a quarter or half turn clockwise until the valve no longer spins. You may need to turn the valve more or less depending on how loose it is, but it should not take excessive force to do so. There is no glue or gasket at this part of the board, and air is held simply by forming a pinch seal between the inner and outer valve portions.
Here is a video that demonstrates the process of tightening your valve:
If you’re finding that your paddle does not stay locked in place, it’s a simple fix with no tools necessary. When the clamp is in the unlocked (open) position, simply turn it in the clockwise direction to tighten the connection. It might feel like it catches on the plastic, but it is designed to do this so it does not spin freely. Gently spin the plastic clamp one full revolution to start and you’ll see that the screw causes the clamp to pinch more tightly on the paddle, locking the handle in place.
Here is a video to show you the process of tightening your paddle: How to tighten your paddle
The pump will typically not show a pressure reading until approximately 5 PSI, although your board can look–and feel–full enough to stand on around 3 PSI. If you are pumping up the board and it looks inflated but is not reading a PSI value, just keep adding air! You cannot overinflate your board with the included manual hand pump so keep pumping and you will see that the gauge shows a reading as expected.
We recommend inflating your board to 12 PSI depending on rider height and weight as well as ambient temperature. On a hot sunny day, you may need slightly less air than on a colder day. If you stand on the board and the nose and tail are flat with the surface of the water, your board is properly inflated.
Sorry to hear that! Unfortunately our warranty does not cover accessories, but you can always order replacement parts by visiting the Accessories page of our website at rocpaddleboards.com/shop
To deflate your board, simply press down on the valve stem and give it a gentle quarter turn in the clockwise direction; this will lock the stem in the open (down) position and you will hear air rushing out. Rolling or folding the board while the valve is open will help speed up the process. When you are done deflating, we recommend turning the valve stem in the opposite direction to close it (in the up position) so that it is ready for the next time you inflate. You do not need any extra tools or accessories to deflate your board.
Your small permanent fins are meant to be pliable and occasionally they can become slightly deformed. Not to worry, the fin will naturally regain its shape over time and with use. If left in the sun for an hour, the fin should warm up and be easily flexed back to its original shape with no impact to performance or safety.
The Explorer Series is a classic paddle board that has been a favorite for fitness, yoga, long distance paddling, light surfing, fishing or just floating in the sun. The deck pad is a little longer for more movement space and the four D-rings around the boards EVA foam deck allows for connection of the kayak seat and extra items with a carabiner. The Explorer series boards come in different colors and are 10’ tall, 32 inches wide with a weight capacity of 350 pounds.
The Scout Series is constructed for your next big adventure with added stability. The four D-rings around the board's EVA foam pad allow for the connection of one of the kayak seats. The non-slip EVA deck pad is the ideal base for fitness goals and less about taking an unintentional swim. The Scout is pet friendly so you never have to paddle alone, these boards come in different color variations and are 10’ tall, 33 inches wide and 6 inches thick with a weight capacity of 350 pounds.
The Kahuna Series comes with bungees at the front and back of the board to allow you to secure your cargo, while the extra wide design creates a stable platform ideal for all types of water. The non-slip EVA form deck pad is expansive most of the board giving you tons of space for yoga or a picnic on the water. The four D-rings along the EVA deck pad allows for connection of our Kayak seat making it more than just a paddle board. The Kahuna series currently comes in different colors and is 10’6 ft, 33 inches wide.
We apologize but unfortunately at this time we do not have wholesale opportunities available.
Of course! All of our boards are great for your two- or four-legged friends. From dogs and cats to squirrels and parrots, we love seeing riders of all types enjoy the water together on our inflatable paddle boards!
Our Scout and Alliance Series boards are the perfect companion for more gear-laden trips. Smaller items can be stowed safely under the cargo bungees at the front of the board, while larger extras like hard coolers can be securely bungeed to the D-rings around the main deck pad.
YES! All of our orders are processed as soon as they are received. We utilize various logistical access points across the country to ensure that you get your order as fast as possible.
The paddles are designed to float for a short period but not indefinitely; if you become separated from your paddle on the water, retrieve it as soon as possible. If it becomes waterlogged, simply disassemble the paddle into two pieces to empty out any water it may have taken on while floating.
We recommend storing your board in a cool, dry place out of direct sunlight. If you’re putting it away for the season, it is recommended to gently wash the board to remove any dirt or debris. A solution of dilute dish soap and warm water can be used to clean off any parts that have become dirty. Once clean and dry, roll the board as you typically would and store in a cool dry place.
It is essential that you familiarize yourself with the local rules and regulations of your area prior to going out. In the United States, the US Coast Guard considers paddle boards as watercraft and thus requires that safety gear such as life jacket and signaling devices be carried while on the water.
The convenience of our inflatable boards make them the perfect travel companions! Whether by plane, train, or automobile, you’ll love the portability of our boards. Pro tip: if flying with your kit, we suggest safely securing the straps and handles on your paddle board’s backpack so they do not get caught or damaged during baggage handling. We love seeing all the places people go all over the world with their paddle boards!
Absolutely! The versatility of our boards enable paddlers to enjoy the water with many different riding styles. Whether you like to sit, stand, kneel, or anything in between, our cushioned EVA deck foam pads provide long lasting comfort. Plus, with our optional Comfort Cushion Seat and Convertible Kayak Paddle, you can convert your Alliance HD or Scout Series board to a kayak!
Totally! Our boards are great for riding light waves when the swells start rising. Check out our social pages to follow some of the talented riders who make catching a wave look easy and fun!
Our goal at ROC is to provide our customers with the highest-quality inflatable paddle board experience possible. With proper care and attention, your ROC Paddle Board is designed to provide many years of adventure and enjoyment on the water.
We are proud of the quality and craftsmanship of our products. Every ROC paddle board is backed by a three-year limited warranty covering manufacturer defects in the materials and workmanship of the paddle board.
What Is Covered:
What Is Not Covered:
Our warranty is intended to protect our customers against manufacturing defects while recognizing that inflatable paddle boards are outdoor recreational products that will naturally experience some wear with normal use and over time.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We accept returns on brand new, unused items in original packaging within 30 days. Refunds go to the original payment method. Returns may incur a $15 restocking fee. Return shipping is the customer's responsibility.
Sometimes the shipping carrier has a slight delay in their system; if you received a confirmation of purchase, your order is processing and you will receive tracking information as soon as it is provided by the carrier. In some cases it can take a couple of days to get tracking information but rest assured that your order is processing and heading your way.
ROC offers free shipping to all 48 domestic US states, excluding Alaska and Hawaii on orders of $100 or more.
We do not currently ship overseas.
Follow along with us @rocpaddleboards on instagram and facebook. Tag your next adventure with #rocpaddleboards — we love seeing all the awesome places people all over the globe are enjoying our boards! You could even win a new board or other cool stuff so be sure to follow along.
Have questions about your order, or a general inquiry? Email us at help@rocpaddleboards.com
